Refund and Cancellation Policy
Our focus is complete customer satisfaction.
In the event that you are displeased with the services provided, we will refund the money, provided the reasons are genuine and proven after investigation. Please read the fine print of each deal before taking the services.
Cancellation Policy
- Change of Mind:
If the customer changes their mind after taking the services, we will not be liable to cancel the service. - Holding Services:
If the customer asks us to hold the processing of the service, we shall hold the fees paid for a period of 1 year from the date of payment. - Effort to Complete Service:
Before processing any refund, we reserve the right to make the best effort to complete the service. - Cancellation Fee:
In case of non-completion of services post receipt of refund request, a cancellation fee of 20% + earned fee + fee paid to government or any third party would be applicable.
Refund Policy
- Eligibility:
We will refund the money only in case we fail to provide service to our customers from our end post our internal investigation. - Application Process:
The applicant need to apply for the same via email at info@ensureonlineservices.com - Non-Refundable Charges:
Refund will not be provided once it is earned by the company, due to the time and energy invested by our manpower for their work done, which is not returnable. - Deductions:
All processing fees, payment gateway charges, admin fees, and cost of resources for the work done will be deducted. - Government and Third-Party Fees:
We cannot refund any money which is paid to government bodies, such as filing fees or taxes, or to other third parties involved in processing your order.
Ungovernable Factors
The result of a particular process/service cannot be guaranteed as it involves dependency on governing authorities related to the said service.
This implies that rejections, approvals, responses by government authorities, or technical issues with government sites, including backlogs, are not within the purview of ENSURE ONLINE SERVICES.
Such factors may lead to unexpected delays and are outside our control, hence not eligible for a refund.
Force Majeure
ENSURE ONLINE SERVICES will not be considered responsible if there is a breach of its satisfaction guarantee policy or default under any terms of service, and shall not be liable to the client for any cessation, interruption, or delay in the performance of its obligations due to reasons beyond its control, including but not limited to natural disasters, acts of God, or public enemy.